To get help with any of your Office 365 Business applications you can have Microsoft support call you. However, you won’t find a Microsoft support phone number listed on their site. Instead, you need to open a ticket and wait for them to get back to you. I know for me, finding my way to the right contact form to have them call me can be a bit tricky, and I have spent a bit too much time clicking around the Microsoft support pages. I hope this quick article helps get you there faster (and me when I forget in the future).

You need to be logged into your Microsoft admin account, then you can contact a support agent from the Microsoft 365 admin center

Once logged in, click the red Need help? button at the bottom.

Make sure the O365 Assistant button is off (otherwise you’ll just wind up talking to a chatbot).
Then enter a description of the issue.
Click Get Help.

Some links to articles will open under View Solutions. Collapse this because the call option and some other choices appear below this.
Click New service request by phone.

Enter your callback number in the field. The Expected wait time is… value reflects actual estimate.
After you click Call me, a support person will get back to you so have your phone handy.
They will keep following up with you until the issue is resolved.

So, although the Microsoft support phone number isn’t available, I hope this article helps you reach a support person in a jiffy.

Do you ever get frustrated because you are trying to use a couple different Google accounts at the same time?  You have work Gmail open in one tab, and personal Gmail open in another. When you click on an attached document in one email account, the document opens in the other account- saying you don’t have access.

Or perhaps your family shares a computer, and it gets a bit confusing when each person opens their Gmail in a new tab. The browser will just assume the most recently logged in one is the active one, so even if you come back to your own Gmail tab after your daughter has been emailing her friends, the browser will think you are her.

There’s a clean, easy way to manage using different accounts. And you can be logged into and using all of them at the same time, without the wrong document trying to open with the wrong account, or the wrong YouTube profile appearing.

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Let’s look at why our Tab-itis is slowing us down, and review how a free Chrome plugin- The Great Suspender – can help!

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When someone wants to share logins and passwords with other team members, freelancers, or family members, they often put them in a Google Doc or Sheet. It’s super convenient to share and have access from any device or location. But are Google Docs really a secure place keep your passwords?

In my opinion, No. There are too many easy to make mistakes that create security risks to call this secure.

Any account that can be reset with a new password sent to your email address is never more secure than your email system.

If someone were to gain access to the email account you use with your various other logins they could easily reset the password to accounts. They click “Forgot password?” on each site they want to try and get into, and then from your email account complete the reset.

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When talking to people who have made the switch from Outlook to Google I’ve heard a couple concerns regarding the calendar reminders.

Outlook’s popup meeting reminder had an easily customizable snooze function.

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Chances are you’ve been at an airport, on a bus, or some other public space and your smartphone’s battery was about to die. More and more of these spaces offer convenient and free USB charging jacks. Before you reach for your charging cord, you should understand that there are security risks with these free power ports and learn how to protect yourself. Read more

Black Friday is almost here and the sales have already started, so I thought it would be a good time to suggest a simple and very inexpensive holiday gift idea- stick-on webcam covers.

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If you have ever used Trello you have used a Kanban board. Kanban boards originated at Toyota in the 1940s and spread to all kinds of manufacturing, then software development and now project management in various industries. Read more

It’s like checklist but with a “v”.

Checkvist is my favorite piece of software ever. At its most basic it’s a hierarchical list, but if you take advantage of the full feature-set it can be used by a team for simple project management. I love the light, minimal interface of this tool- it meets my needs really elegantly.  Read more

I don’t remember who suggested it, but I first picked up David Allen’s Getting Things Done in 2013. It offered a very simple framework for managing work, reducing inefficiencies, and increasing productivity. Read more